Frequently Asked Questions
Find answers to common questions about your gear and orders
How do I determine the correct size for my riding gear?
Please refer to our comprehensive size guide located on each product page. We recommend measuring your chest, waist, and inseam to ensure a precise fit for maximum safety and comfort.
Are your helmets safety certified?
Yes, all helmets sold by Riding 5 meet or exceed DOT and ECE safety standards. Specific certifications are listed in the product specifications.
Do you offer professional assembly for bikes?
Most bikes are shipped 85% assembled. We provide detailed instructions and tools for the remaining steps, though we recommend a professional tune-up before your first ride.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress.
Do you offer a warranty on sports equipment?
Yes, all hardware and equipment come with a 1-year manufacturer’s warranty against defects in materials and workmanship.
How should I clean and maintain my technical apparel?
We recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid fabric softeners, as they can degrade moisture-wicking properties.